Examined by a licensed veterinarian before going home.
Peace of mind
Our Puppy Health Guarantee
We stand behind the health of every puppy we place in a home. Your new companion is protected by a comprehensive health guarantee designed to give you peace of mind from day one.
14-day illness coverage
Up to 1-year hereditary
Vet-examined
Examined, documented, and ready for home
Every puppy is examined by a licensed veterinarian before going home and comes with documentation confirming their health at the time of sale.
Sent home with documentation confirming their health at the time of sale.
Up to date on age-appropriate vaccinations and microchipped for life.
Covered from day one
If a licensed veterinarian determines your puppy was not healthy at the time of purchase, or develops a qualifying hereditary condition, you’re covered.
First 14 days
Coverage for illnesses present at the time of purchase, including contagious conditions or parasites (excluding fleas and ticks).
Up to 1 year
Coverage for congenital or hereditary conditions that impact your puppy’s health.
Choose what works best for your family
If a covered condition is confirmed, the choice is yours. Veterinary reimbursements are available up to the original purchase price.
Full refund
Return your puppy and receive your purchase price back.
Exchange
Select another puppy of equal value.
Keep your puppy
Receive reimbursement for necessary veterinary care.
Veterinary reimbursements are available up to the original purchase price of your puppy. Conditions disclosed to you before purchase are not covered.
Keeping your guarantee valid
See a vet
Have your puppy examined by a licensed veterinarian if any concerns arise.
Notify us
Let us know within 2 business days of any “unfit” diagnosis.
Document it
Provide written veterinary documentation promptly.
Submit your claim
Submit your claim within 30 days.
Clear and honest, up front
Any conditions disclosed to you before purchase are not covered.
Puppies are sold as companion pets. We cannot guarantee breeding ability, adult size, or show quality.
Healthy puppies, happy families
Our goal is simple: healthy puppies and happy families. If something isn’t right, we’ll work with you quickly and fairly to make it right.
Questions about your guarantee?
We're here to make it right
Reach out anytime and our team will walk you through your coverage, your options, and the next steps. Real people, honest answers.
Talk to our team